January 15, 2006

Training

Ok, here's a little story for you all about the incompetency of Best Buy employees. This pretty much applies to Circuit City and other big box stores. None of them know anything. Let me stress that again, they packed full of shit. Whenever they speak and try to give advice, only vomit comes out of their mouth.

I've had experience working for Best Buy. I worked at the State College, PA store for about eight months. In that time as a computer salesman, the amount of product training I received was .... ZERO. They don't train their employees regarding product knowledge. The only training I received, typically twice a week, was on selling products faster, worthless service plans, and how to lie to customers so that they buy more useless accessories.

Never take any advice from these people. Its about on par with taking medical advice from the McLanaBob (the homeless guy in State College).

Tonight, my friend, Amanda, was the victim of crappy Best Buy employee advice. Her current computer mouse had ceased to work, so she went shopping for a new one. The employee told her that optical mice need mousepads, which she hadn't used. She went on to say that her lack of a mousepad was what caused the optical mouse to break. So, she suggested a ball mouse, because it would work without a mousepad.

Here's the truth. Optical mice do NOT need mousepads. They work on tables, your leg, and pretty much every other opaque surface. On the other hand, certain material surfaces with a low coefficient of friction do not work well with ball mice. Without enough friction, the ball can't move. Mousepads solve this issue. So basically, the employee's advice was the complete opposite of the truth.

Never trust these idiots. You're much better off asking McLanaBob.

6 Comments:

At January 16, 2006, Blogger AmandaMae said...

At least my mouse works now :)

 
At January 16, 2006, Blogger Aventius said...

Yeah but you got suckered into a shitty obselete mouse.

 
At January 17, 2006, Blogger Sitting on Pineapples said...

They were going to charge Steph 40$ to install a USB card. I'm like, Steph, can you operate a seat belt? Then you can plug in this card. And the dude is right there looking at me like "You fucking asshole." He starts to say like, "well, its a little more complicated than that." I say, "well, no its not." Grab the device and leave.

 
At January 17, 2006, Blogger Aventius said...

This is the reason the Best Buy management hated me. I didn't have the moral incapacity to lie to customers. For example...

Every computer sold was able to get like three or six months of MSN for free. It was a free add-on for the products. Mind you that for every free MSN signup, Best Buy got $25 from Microsoft.

Therefore we were instructed to force every customer into signing up. We were told to tell them that we couldn't complete the sale without the MSN verification or some bullshit like that... or else they would not be able to receive the rebates (don't get me started on rebates).

We were also told to tell them that they could transfer the service to a friend or relative that needs internet access. Right... like there aren't enough free AOL and MSN cds lying around my house to begin with, that somebody would NEED the free MSN service.

After awhile I couldn't stand this and stopped forcing my customers into the MSN crap. This, coupled with other bullshit like useless service plans on TVs (how many TVs break?) and other crap we were told to lie about, my soul couldn't take it anymore and I quit.

 
At January 18, 2006, Blogger Sitting on Pineapples said...

What is the deal with rebates anyway?

 
At January 18, 2006, Blogger Aventius said...

Ok... there's a price. Lets say its $50. Now the manufacturer has a sale to clear out old stock. So, they give a $10 discount. So lets say Best Buy purchases 2500 items at $40 a piece. Total cost is $100,000

Now, instead of passing off the product at the sale price, they have a rebate. A lot of people don't fill out and return rebates. Lets assume that 25% don't.

So, 75% of buyers spend $40 on the part and 25% spend $50 bucks. So.. the total income is $75,000 + $31,250 for a total income of $106,500.

Therefore, Best Buys makes an additional $6,500 (an additional 6.1%) because 25% of people are lazy and don't fill out the rebate form. Thats quite a lot when most core items (tvs, computers, anything but accessories basically) at Best Buy have a very low margin

 

Post a Comment

<< Home